Refund Policy

We want you to feel confident in your purchase and satisfied with your experience at [Your Business Name]. If there’s an issue with your order, we’re here to make it right.

1. 30-Day Refund Window

You may request a refund within 30 days of receiving your order if:

Your product arrived damaged, or
You received the wrong item.

To be eligible for a refund, the item must be unused and in its original packaging. Proof of purchase and photographic evidence of damage or incorrect items may be required.

2. What’s Not Covered

We do not offer refunds for:

Change of mind
Items returned after 30 days
Opened or used herbal products
Custom orders or personalized items

Due to the nature of herbal products, we cannot accept returns for any opened containers to ensure safety and quality for all customers.

3. How to Request a Refund

To request a refund, please contact us at [Your Email Address] with:

Your order number
A brief description of the issue
A clear photo of the item (if damaged or incorrect)

We will review your request and respond within 2-3 business days.

4. Refunds and Replacements

Once approved, we will:

Issue a full refund to your original method of payment, or
Send a replacement product at no additional charge, depending on your preference and product availability.

5. Shipping Costs

If your item is approved for a refund or replacement due to our error (wrong item or damage), we will cover the cost of return shipping when necessary.